If you would like to log a return, please follow the steps below.
1. How to Log a Return
1.1. Please email info@djiza.co.za with the following:
1.1.1. Model (e.g., Mini 5 Pro)
1.1.2. Order/invoice Number
1.1.3. Reason for return
1.1.4. Contact Details
2. Return Conditions
2.1. DJIZA accepts returns on online purchases within 7 (seven) days of delivery, in accordance with the Consumer Protection Act (CPA), provided that the product:
2.1.1. has not been used, flown, activated, damaged, or altered in any way;
2.1.2. is returned in its original, undamaged packaging with all accessories, manuals, and labels included;
2.1.3. is accompanied by valid proof of purchase;
2.1.4. passes DJIZA’s inspection and quality assessment process.
2.2. A handling fee of up to 10% may apply to any product that has been opened, unsealed, powered on, or shows signs of use. DJIZA reserves the right to refuse a return or reduce the refund value where the product or packaging is not in a resalable condition.
2.3. Courier fees for returns are the responsibility of the customer unless the return is approved due to a verified defect. Standard courier charges are R80 (one-way) or R160 (two-way). If a return is rejected after inspection, the customer is responsible for courier fees for the product to be sent back to them.
3. Non-Returnable Items
3.1. The following items cannot be returned under any circumstances:
3.1.1. Software;
3.1.2. Electronic vouchers
3.1.3. Products returned due to compatibility issues (please confirm compatibility before ordering);
3.1.4. Activated drones or products that have been powered on, flown, or registered with DJI;
3.1.5. Consumables such as propellers, batteries, gimbals, ND filters, and cables once opened
3.1.6. Products damaged due to user error, misuse, or negligent operation; and/or
3.1.7. Products missing accessories, manuals, or packaging.
4. Defective Goods and Warranty Assessment - Download and Complete Form
4.1. If you believe your product is defective, DJIZA will arrange an assessment to determine whether the issue is due to a manufacturing defect, user error, or environmental conditions.
4.2. All DJI products must undergo technical evaluation before a replacement or refund can be considered.
4.3. Where a manufacturing defect is confirmed, DJIZA will repair, replace, or refund the product in line with the manufacturer’s warranty terms.
4.4. Where the product failure is due to user damage, impact, water damage, or improper operation,repairs will be quoted and performed at the customer’s cost.
5. Refunds
5.1. Refunds are processed using the original payment method.
5.2. Once the returned item has been received, inspected, and approved, DJIZA will process the refund within 10 (ten) business days.
5.3. If the return is part of a CPA cooling-off cancellation, DJIZA will process the refund within 7 (seven) days of approval.
5.4. Courier charges, handling fees, and deductions for wear or damage may apply and will be deducted from the refundable amount.
6. Return Criteria
6.1. To qualify for a return, the following conditions must be met:
6.1.1. The return request must be logged within 7 (seven) days of delivery.
6.1.2. The product must be unused, inactivated and in a condition suitable for resale
6.1.3. The product must be in its original packaging, undamaged, with all accessories, manuals and labels included.
6.1.4. The product must pass DJIZA’s inspection and approval process.
7. Disclaimer
DJIZA reserves the right to reject any return that does not comply with this policy or where the product shows signs of use, activation, modification, or damage.
By purchasing from DJIZA, customers agree to the terms of this Refund Policy, which operates in conjunction with the Consumer Protection Act and the manufacturer’s warranty terms.
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